Terms of Service

• You must be at least 18 years old to create an account
• You must be the parent or legal guardian of any child whose learning is tracked through the account
• You agree to keep your account credentials secure and not share them
• You're responsible for activity on your account and for any learners you add

Ignite is a learning platform offering interactive practice across one or more curriculum packs. Each pack provides adaptive spaced repetition, a parent dashboard, and progress reporting. The first pack available is UK 11+ Maths; additional packs covering further key stages and subjects may be added over time. Specific features, content, and available packs may evolve as the product develops.

Ignite is a learning aid. We don’t guarantee any particular educational outcome (such as passing an exam, achieving a grade, or securing a school placement). We work hard to make the content accurate and pedagogically sound, but we are not responsible for academic results, school placements, or other outcomes.

• New accounts get a 7-day free trial of the full Service
• We do not require payment details to start the trial
• At the end of the trial, the Service requires an active subscription to continue

When you subscribe, you choose between two plans:

• Monthly: £19.99 per month, charged each month until cancelled
• Annual: £119.99 per year, charged each year until cancelled (a roughly 50% saving compared to paying monthly)

Payments are processed by Stripe. By subscribing you authorise us (via Stripe) to charge your payment method on the recurring schedule for your chosen plan. Prices include VAT where applicable.

Subscriptions renew automatically at the end of each billing period unless cancelled. We’ll send a reminder email before each annual renewal.

You can cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of the current billing period — you keep full access until then.

We don’t generally offer refunds for unused time. If you believe you’re entitled to a refund (e.g. a billing error, or rights you have under UK consumer law), contact us at hello@ignitelearning.ai and we’ll handle it fairly. See our Refund Policy for the full picture.

Under the Consumer Contracts Regulations 2013, you have the right to cancel a digital service contract within 14 days of purchase. By starting to use the paid Service immediately, you agree that the right to withdraw ends as soon as you start using it.

You agree not to:

• Share your account credentials with anyone outside your household
• Use the Service for any unlawful purpose
• Attempt to access any other user's account or data
• Reverse-engineer, scrape, or attempt to circumvent technical protections
• Resell or redistribute the Service or its content
• Use automated systems (bots) to interact with the Service in ways not intended for normal use

We may suspend or close accounts that breach these rules.

All content in the Service — questions, lessons, presenter visuals, copy, logos, and design — is owned by Ignite or licensed to us. We grant you a personal, non-transferable, non-exclusive licence to use the Service and its content for your household’s learning, for the duration of your subscription.

You don’t acquire any ownership of the content, and you can’t copy, modify, distribute, sell, or commercially exploit any part of it.

Our Privacy Policy explains what data we collect and how we handle it, including extra protections for children’s data. By using the Service you agree to our Privacy Policy.

You can stop using the Service at any time by cancelling your subscription and deleting your account from the dashboard.

We may terminate or suspend your access if you breach these Terms or if we discontinue the Service. Where we terminate without cause, we’ll refund any prepaid unused subscription period.

We do everything we reasonably can to keep the Service available, secure, and accurate. But the Service is provided “as is” — we don’t guarantee it will be error-free, uninterrupted, or that the content is complete or fit for any particular purpose.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law. Nothing affects your statutory rights as a consumer.

To the fullest extent permitted by law, we are not liable for:

• Indirect or consequential losses
• Loss of profits, business, opportunity, or goodwill
• Loss arising from your use of (or inability to use) the Service
• Educational outcomes, exam results, or school placements

Our total liability to you in any 12-month period is capped at the amount you paid us for the Service in that period.

We may update these Terms from time to time. Material changes will be communicated by email at least 14 days before they take effect. Your continued use of the Service after a change counts as acceptance.

These Terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales, except that consumers may bring proceedings in their country of residence where required by local law.

For any questions about these Terms, contact us at hello@ignitelearning.ai.